Occasionally a web copywriting “rule” is so deeply ingrained in your subconscious that it becomes second nature, and you forget that not everyone else knows about it. I was reminded of one of these rules the other day when I was having a meeting with a new client.
They had written their own web copy on their first iteration of their website, and were looking for some professional polish to take their marketing efforts to the next level. This client was one of the few that had written pretty strong, benefits-oriented copy all on their own, but they had made one big mistake that was preventing them from getting the response that they wanted.
A Common, Yet Fatal, Mistake
Ironically, the mistake was that they knew exactly what response they wanted, but hadn’t crafted the design or the copy to elicit any response at all. When I asked them what they wanted a client to do after reading their website, they immediately answered “give us a call for more information.”
But there was nowhere on the page that invited to reader to call for more information. In fact, the “Contact Us” page had no phone number listed on it, and the company phone number was actually hiding in very small font in the web footer. No wonder the phone wasn’t ringing off the hook.
Don’t Leave the Reader Hanging
Your web reader is busy and impatient, but also open to suggestion. Every page design needs to work in harmony with the copy on every page to get the reader to do exactly what you want. And that means that your creative brief needs to spell out exactly what your call to action is so that the designer and the copywriter can work together to make sure you’re getting the response you want.
If you want her to call for more information, you need to make sure that the phone number called out as a separate element on every page and that you invite her to call with a eye-catching call-to-action – preferably both in the body of the copy and above the phone number in your eye-catching call-out box. If you want him to download the latest white paper or sign up for a webinar, you need to do the same.
Need help crafting compelling calls to action for your website? Give me a call.